Question 1

How do I order a custom-made piece of jewelry?

Accepted Answer

To order a custom-made piece of jewelry, click HERE, call us at (+30)2510225942, or email us at info@metallon.gr.

Question 2

How can I create a METALLON account?

Accepted Answer

To create an account at METALLON.gr, click the icon with the little man at the upper right corner to go to the registration page. You can sign up via Facebook, Google, or email. When connecting via Facebook or Google, confirm your social media profile. For email, enter your email and create a password. As a member, you can add products to your Wish List, auto-fill your shipping details, access past orders, and track your order with a tracking number.

Question 3

How can I find my Ring Size?

Accepted Answer

If you don't know your ring size we have listed three ways to find out the correct ring size. Just click HERE and follow the instructions.
 
If you already know the size in a different measuring system you can download our comparative table to match our system HERE.
 
*For those aiming to make a surprise we have gathered some great TIPS for you on the same page linked above. Check it out!

Question 4

How can I find my correct Bracelet Size?

Accepted Answer

The easiest way is to wrap a strip of paper underneath your wrist bone. Then mark where the paper overlaps with a pen. Measure the length from the edge of the paper to the mark with a ruler. 
If you already know the size in a different measuring system you can download our comparative table to match our system HERE.

Question 5

How do I order?

Accepted Answer

You can browse our products by CATEGORY (bracelets, earrings, rings, necklaces), by COLLECTION or you can easily order HERE a custom made piece of jewelry for you or for a special person.
When you open a product’s page, you can browse through different photos and you can zoom in order to get a clear view of what the piece of jewelry you’re interested in looks like. Once you choose the product(s) you wish to purchase, you simply press the “Add to cart” button. In case there are variables in your product(s) that you need to select (color, material, size, etc), first pick among the available options, then add to your cart. On the window that pops from the right, click on the “View Cart” button to check out, otherwise you can continue shopping or browsing by just clicking somewhere on the site.
You can get redirected to your cart at anytime by pressing the cart icon at the top right corner of any page.

Question 6

What payment methods are available?

Accepted Answer

We offer three payment methods: Credit/Debit Card via WIX’s SecureWeb service (VISA, MasterCard, American Express, Discover, JCB, Diners), PayPal, and Cash On Delivery (only for domestic delivery). Contact us if you need assistance with any of these options.

Question 7

Is Cash on Delivery offered for international shipping (not Greece)?

Accepted Answer

Unfortunately, at present, cash on delivery (COD) is not applicable for international shipments. 
Please, do not hesitate to contact us in order to help you find the best solution for this matter for both of us.

Question 8

Do I need a METALLON account to make a purchase?

Accepted Answer

No, you can checkout as a guest or as a member. As a member, you enjoy benefits like adding products to your Wish List, auto-filling your address, accessing all your purchases, and tracking your order with a tracking number.

Question 9

ΟΔΗΓΟΣ ΔΙΑΣΤΑΣΕΩΝ - SIZE GUIDE

Accepted Answer

Στο METALLON χρησιμοποιούμε το σύστημα μέτρησης της ΕΕ. Τα δαχτυλίδια υπολογίζονται σε διαμέτρους, το πιο συμηθισμένο νούμερο είναι 52, τα μεγέθη κυμαίνονται μεταξύ 41-76. Αν γνωρίζετε το μέγεθος σας σε ένα διαφορετικό σύστημα μέτρησης, μπορείτε να το αντιστοιχίσετε στον συγκριτικό μας πίνακα. Εάν δεν γνωρίζετε το μέγεθος σας, μπορείτε να επισκεφτείτε τη σελίδα ΟΔΗΓΟΣ ΔΙΑΣΤΑΣΕΩΝ και να ακολουθήσετε τις οδηγίες. Μπορείτε να κάνετε λήψη του μετρητή δακτυλιδιού μας και να το εκτυπώσετε.
 
Τα κολιέ υπολογίζονται σε μήκος, όπως φαίνεται στη φωτογραφία. Τα βραχιόλια υπολογίζονται σε μήκος, τα μεγέθη του γυναικείου καρπού κυμαίνονται μεταξύ 17-19 εκ., μπορείτε να λάβετε οδηγίες για το πώς να μετρήσετε σωστά τον καρπό σας στη σελίδα ΟΔΗΓΟΣ ΔΙΑΣΤΑΣΕΩΝ.
 
Εκεί θα βρείτε χρήσιμες συμβουλές για το πώς να μετρήσετε το μέγεθος του δακτυλιδιού της χωρίς να το γνωρίζει, και πως να το κρατήσετε μυστικό ;)
 
🇬🇧 METALLON uses the EU measuring system. Rings are calculated in diameters, the average number is 52, sizes are between 41-76. If you know your right size on a different measuring system you can match your size on our comparative table. If you don't know your right size you may visit our SIZE GUIDE page and follow the instructions. You can download our ring sizer and print it.
Necklaces are calculated in lengthleght as shown on the photo. Bracelets are calculated in length, sizes for a woman's wrist are between 1719 cm, you can get instruction on how to measure your wrist correctly on our SIZE GUIDE page.

There are some nice tips on how to measure her ring size without her knowing while keep it a secret ;)

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