Effective Date: 30.03.2020

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We respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal data we collect about our customers, how we use this information, with whom we share it, and the rights of our customers regarding our use of the information. We also describe the measures we take to protect the security of the information, how long we retain it and how our customers can contact us about our privacy practices and how to exercise their rights.

For the purposes of applicable data protection laws, the data controller is the legal entity located in the country where you live (i.e., where your billing address is). The details of the legal entities acting as data controller for the purposes of this Privacy Policy are indicated below in the section “How to Contact Us”. Click on one of the links below to jump to the listed section:

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•     INFORMATION WE COLLECT

  •     INFORMATION YOU PROVIDE

    •     HOW WE USE THE INFORMATION

    •     LEGAL BASIS FOR OUR USE OF THE INFORMATION

  •     INFORMATION WE COLLECT BY AUTOMATED MEANS

    •     TECHNOLOGIES WE USE

      •     INTERNAL COOKIES ESSENTIAL FOR THE SITE TO WORK

      •     THIRD PARTY WEB ANALYTICS COOKIES

      •     THIRD PARTY TARGETED ADVERTISING COOKIES

      •     THIRD PARTY COOKIES INTENDED TO IMPROVE THE INTERACTIVITY OF THE SITE

•     TARGETED ADVERTISING

•     INFORMATION WE SHARE

•     YOUR RIGHTS AND CHOICES

•     DATA RETENTION

•     HOW WE PROTECT PERSONAL DATA

•     LINKS TO OTHER WEBSITES

•     UPDATES TO OUR PRIVACY POLICY

•     HOW TO CONTACT US

 

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INFORMATION WE COLLECT

 

We may obtain personal data about you from various sources. We collect this information when you provide it at our store, or on our website, or via our social media pages, or at one of our events. Our products are available for sale at certain third party retailers. Unless otherwise indicated at the time that you provide your personal data, any personal data collected by these retailers is not provided to us. This Privacy Policy does not address any data collection by our retail partners. When you visit this site or our social media pages, we also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

 

INFORMATION YOU PROVIDE

 

You may provide personal data to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or in our stores, via our social media pages or through one of our mobile applications. The types of personal data you provide to us may include:

• Contact information (such as name, postal address, email address, and mobile or other phone number)

• Age or date of birth

• Gender

• Username and password, nickname/screen name

• Payment information (such as your payment card number, expiration date, and card security code)

• Shipping and billing information (such as delivery address, and billing address)

• Purchase history

• Product preferences

• Contact information for friends, family or other people you would like us to send a message to on your behalf (please ensure that you only submit contact information of individuals with whom you have a personal or family relationship and who have consented to receive messages from you or us)

• Information or content you provide (such as photographs, videos, reviews, articles, questions, survey responses and comments)

• Information provided to us through social media networks or when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network or website sign-up page, or your geo-location details)

 

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HOW WE USE THE INFORMATION

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We will use the information you provide to:

• Send you promotional materials or other communications if you so elect,

• Provide the products or services you (or your company) have requested and operate features on our site

• Process your payment card transactions and/or gift card transactions

• Create and manage your account, including access to your purchase history

• Create a profile about you based on the information you provided to us in order to tailor our advertisements to your interests, and manage the effectiveness of our marketing efforts

• Assist with product selection and replenishment

• Chat with you or respond to your inquiries

• Post your product reviews

• Tailor ads displayed to you on our site and elsewhere to your interests and history with us

• Communicate with you about, and administer your participation in, special events, contests, sweepstakes, loyalty programs, surveys and other offers

• Operate and communicate with you about our social network pages or mobile applications

• Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)

• Comply with applicable legal requirements, relevant industry standards and our policies

 

We also may use the information in other ways for which we provide specific notice at the time of collection. The information collected is necessary for the purposes set forth above. Without this information, you may not be able to take advantage of some of our products or services.

 

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LEGAL BASIS FOR OUR USE OF THE INFORMATION

 

We will use the information you provide for the above purposes if:

• it is necessary to perform a contract to which you are party (e.g., to process your payment and deliver the products you have ordered); or

• we have obtained your consent; or if

• we have a legitimate interest to do so (including a legitimate interest in performing marketing activities, research activities, data analytics, and internal administration functions, processing and enforcing legal claims, and conducting our business in compliance with all applicable laws, relevant industry standards and our policies).

 

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INFORMATION WE COLLECT BY AUTOMATED MEANS

 

When you visit this site, view or click on our online advertisements (including our advertisements on third party websites) or visit our social media pages, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. IF YOU CHOOSE TO REMAIN LOGGED IN, YOU SHOULD BE AWARE THAT ANYONE WITH ACCESS TO YOUR MOBILE DEVICE WILL BE ABLE TO ACCESS AND MAKE CHANGES TO YOUR MOBILE ACCOUNT AND MAY BE ABLE TO MAKE PURCHASES THROUGH YOUR ACCOUNT. For that reason, if you choose to remain logged in to the application on your mobile device, we strongly recommend you enable the Passcode Lock security feature on your mobile device to protect against unauthorised access to and use of your mobile device and your account in the application.

 

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TECHNOLOGIES WE USE

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Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. The following types of cookies are set on this site.

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INTERNAL COOKIES ESSENTIAL FOR THE SITE TO WORK

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We use first-party cookies to help the site work in the best possible manner. You can opt out of receiving these cookies and disable them by adjusting your browser settings. Please note, however, that without these cookies, your user experience may be impacted.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

 

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THIRD PARTY WEB ANALYTICS COOKIES

We may use third party web analytics services on this site, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyse how visitors use the site. These vendors may use cookies placed on this site (such as the Google Analytics cookie) and cookies placed on third-party web sites (such as Google advertising cookies), or other third-party identifiers, together, to analyse our site visitors. When you first visit our site, a cookie banner will inform you of the use of these analytics technologies. They will only be used if you accept them or if you continue using this site. You may change your cookie settings at any time to accept or refuse these analytics technologies by clicking on the cookie control tool below to adjust your cookie preferences. Adjusting your cookie preferences may disable certain functionality on this site, as described below.

You may deactivate the ability of these analytics services to analyse your browsing activities on this site. To learn more about web analytics service, and to exercise your choice with respect to their collection of information on this site:

• To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at HTTP://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=EN . To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at: HTTP://WWW.GOOGLE.COM/INTL/EN/ANALYTICS/PRIVACYOVERVIEW.HTML.]

• We may implement certain Google Analytics Advertising Features (including Remarketing with Google Analytics; Google Display Network Impression Reporting or Google Analytics Demographics and Interest Reporting). You can opt-out of the Google Analytics Advertising Features through Google Ad settings or by visiting HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT/ . 

 

We will use the data provided by these features as described under “How We Use the Information We Collect”.

 

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THIRD PARTY TARGETED ADVERTISING COOKIES

 

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to create a profile about you and provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. When you first visit our site, a cookie banner will inform you of the use of these marketing technologies. They will only be used if you accept them or if you continue using this site. You may change your cookie settings at any time.

 

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THIRD PARTY COOKIES INTENDED TO IMPROVE THE INTERACTIVITY OF THE SITE

 

This site may also support certain third party services, including social sharing buttons facebook, twitter, pinterest, tiktok and instagram, tweet lists (twitter) and videos posted on the site (Youtube). These features use third party cookies that are directly set on your device by these services. When you first visit our site, a cookie banner will inform you of the use of these cookies. They will only be used if you accept them or if you continue using this site. You may change your cookie settings at any time to accept or refuse these cookies by clicking on the cookie control tool below.

 

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TARGETED ADVERTISING

 

We may also use third-party platforms, including platforms operated by social networks, such as Google, Facebook and Pinterest, to show you interest-based ads. We may convert your email address, telephone number or other information into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you. This matching allows interest-based ads to be delivered on those platforms. To opt-out of these ads, you must change your preferences by clicking on the cookie control tool below and unselect the “targeting” setting. These platforms may have their own privacy notices or policies, which we strongly suggest you review.

 

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INFORMATION WE SHARE

 

We do not rent lists, sell or otherwise disclose personal data we collect about you, except as described here. We may share your personal data with:

• Our affiliates for the purposes described in this Privacy Policy.

• Service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.

• Other third parties with your consent.

 

In addition, we and our affiliates and other service providers may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

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We also reserve the right to transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal data with any inquiries concerning the processing of that information.

 

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Text Messaging

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If you so elect, you may provide you mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions (“Text Messages”). We do not charge a fee for you to receive Text Messages from us, however, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you do elect to receive them and later decide that you would no longer like to receive these Text Messages, see the “YOUR RIGHTS AND CHOICES” Section below.

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Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery or guarantee availability or performance of this service, including liability for transmission delays or message failures. To receive help with Text Messages, you can call (+30)2510225942 or email info@metallon.gr.

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We may also obtain the date, time and content of your messages in the course of your use of Text Messages. We will use the information we obtain in connection with our Text Messages in accordance with this Privacy Policy.